Travel Agency Service Level Agreement

We are diligent in choosing serious travel service providers, but we are not travel service providers themselves and have no control or responsibility for services provided by third parties. We have a responsibility to ensure that your booking is handled competently and diligently and, therefore, our responsibility to you (excluding fraud, death or bodily harm caused by our negligence) is limited to the provision of the service in question or the payment of the corresponding service re-delivery fee. Our liability will also be limited to the extent that all relevant international conventions, such as the Montreal Convention on Air Travel. B, the Athens Convention on Sea Travel, the Bern Convention on Railways and the Paris Convention, with regard to the provision of accommodation, the amount of compensation that can be claimed in the event of death, injury or delay of passengers as well as loss, damage and delay of luggage. Bawadi Tours` service standards define the levels of service each account manager must provide. These form the basis of our Bespoke Service Level Agreement (SLA) and, if necessary, support deviations tailored to the specific needs of companies and developed and agreed by our travel management team. Credit card payments for businesses will be made at the time of booking/billing and will be billed with a reseller fee. You allow us to charge any fees you collect in connection with the services you provide for the card you provide. If, for any reason, the payment is not received by the card issuer or its agent, you agree to pay us all the amounts due on request immediately. They compensate us for any loss that may result from fraudulent use or other use of this credit card. Please note that we cannot accept payment with consumer credit cards. Credit accounts (if any) must be settled in accordance with the terms set out in your credit account authorization letter. We provide you with an invoice for each service at the time of booking or by any other means on your part.

For your convenience, we also provide monthly statements for all trips each month. You allow us to complete the registration in front to approve your credit account. Credit accounts can be paid by debit or bank transfer. For all outstanding amounts, we may charge legal interest and compensation for recovery under the late fee. Bawadi Tours is a unique point of contact for all your travels. We offer fast, flexible and quality corporate travel services, while maximizing the value of your annual travel budget.